HELP CENTER

WILL THE JJCYCLEPASS WORK ON ANY MOTORCYCLE?

Our product is designed to fit on bikes with an exposed handlebar diameter of 1"- 1- 1/4".

ARE YOU AFFILIATED WITH IPASS OR EZPASS?

No. JJCyclepass is not affiliated with any Department of Transportation. All questions regarding your toll tag need to be addressed with your states DOT.

WHAT IS YOUR RETURN POLICY?

We understand that all handlebar set-ups are different. We offer a 2 week return policy. If for some reason the holder will not mount to your bike, simply mail the holder back to us and we will issue a full refund (less shipping).

IS THE JJCYCLEPASS WATERPROOF?

Our holder will hold up to all weather. However, we cannot guarantee that your toll tag is. Please check with your Department of Transportation. Toll tags have held up to rain in our independent studies.

DOES YOUR PRODUCT WORK IN ANY STATE WITH A TOLL TAG SYSTEM?

No. Our product currently works with the IPass and EZPass systems found in Illinois, Indiana, and along the East Coast.

WHAT IF I HAVE FAIRING ON MY BIKE?

We have found that if the toll tag sits down too low behind the fairing, the toll tag cannot be read while traveling through the toll. We have made our product to be used with 1" Ram arms. This hold the holder up high enough that the toll tag can be read.

DO I NEED TO REMOVE THE VELCRO FROM THE BACK OF MY TOLL TAG BEFORE USING IT IN THE JJCYCLEPASS HOLDER?

No, Our product is designed to work with the Velcro in place. There is a foam pad that runs along the inside of our holder that pushes down onto the Velcro to stop vibration.

I HAVE A SPORT BIKE WITH LIMITED HANDLEBAR SPACE, WILL THE JJCYCLEPASS HOLDER WORK ON MY BIKE?

We suggest the purchasing the sport bike model, that was designed to mount to stemmed mirrors.

 

Address

970 Nicholas Blvd
Elk Grove Village, Cook County 60007
USA

Contact

847-878-7779

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